Refund Policy
Last updated: October 8, 2026
Please note: we wrote this refund policy to be easy to read. It has not been reviewed by a lawyer for your jurisdiction, so treat it as general information.
Our refund approach
Buying should never feel like a gamble. Here is exactly when refunds apply, for the Free 24-Hour Trial and for the 1 Month, 3 Months, 6 Months, 12 Months plans.
Trial
No payment is taken for the Free 24-Hour Trial. If our system prevented you from using it, tell us and we will sort it out.
Paid plans
If you cannot use the service because of a fault on our side, for example your login never arrived or does not work, contact us within 7 days of purchase and we will fix it or refund you.
Quality concerns are reviewed case by case. Since quality depends partly on your connection and device, please work with support first to rule out a setup issue.
What is excluded
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
Requesting a refund
Send your order email and a short description of the problem through the contact page.
Processing
Approved refunds go back to the original payment method; your provider may take several business days.
Updates and related pages
This policy may change over time. Related: pricing, free trial, and terms.